Shipping policy

Every Zurae piece is made to order and sent by insured express courier. Here is what to expect from the moment you place your order to the moment it arrives.

At a glance

Approve your diamond first: we email you the stone and its IGI certificate within 1–2 business days
Made to order: 7–14 business days after you approve your diamond
Delivery: usually 5–8 business days after dispatch
Free insured shipping on orders of US$1,000 or more
Every parcel is fully insured, tracked and signed for
Import duties and taxes, where charged, are paid by the recipient on delivery

Where we ship

We ship from our workshop in Shenzhen, China, to Southeast Asia, East Asia, the Middle East, Australia and New Zealand, the United States, the United Kingdom and Europe. If your country isn't available at checkout, contact us and we'll see what we can do.

Production time

Within 1–2 business days of your order, we email you the diamond selected for your ring together with its IGI report. Production begins once you approve it, and takes 7–14 business days from your approval to craft and inspect your ring before it ships. Larger carat weights and custom requests may take longer; we'll confirm the timeline with you if so.

Delivery time

Once dispatched, most orders arrive within 5–8 business days. Customs clearance is outside our control and can occasionally add a few days. You'll receive a tracking number by email as soon as your order ships.

Shipping costs

Orders of US$1,000 or more ship free. Below that, a flat insured shipping rate for your region is shown at checkout before you pay.

Insurance, tracking and signature

Given the value of what we send, every order travels by trackable, insured express courier and requires a signature on delivery. We don't offer uninsured or untracked shipping. Parcels can't be delivered to P.O. boxes, so please use a street address where someone can sign.

Duties and taxes

Fine jewellery is subject to import duties and/or sales taxes (such as VAT or GST) in most countries. These are set by your local customs authority, are not included in our prices or shipping, and are paid by the recipient when the parcel arrives. Rates vary by country and change from time to time, so please check with your local customs office if you'd like an estimate before ordering.

If a parcel is refused or left unclaimed because of duties or taxes, it will be returned to us. In that case, the return shipping cost and any charges we incur will be deducted from your refund.

Prices and currency

All prices are in US dollars. If you pay in another currency, your bank or PayPal will convert the amount at its own rate.

Address changes

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible; we can update it at any point before your order ships.

Lost or damaged parcels

If your tracking shows no movement for several days, or your parcel arrives damaged, contact us right away. Every order is insured, and we'll work with the courier to resolve it quickly.